2014
Pacific Mutual
Report to Members
. Pacific Mutual Holding Company
Pacific Mutual Holding Company (Pacific
Mutual) is the parent company of Pacific
LifeCorp, which is the parent company of
Pacific Life Insurance Company. Policyholders
of Pacific Life Insurance Company are
members of Pacific Mutual and, as such, are
invited to attend an annual meeting of Pacific
Mutual and to elect its board of directors.
Through its direct and indirect subsidiaries,
Pacific Mutual is engaged in a wide variety
of insurance, financial services, and other
investment-related businesses.
2014 Financial Summary
Pacific Mutual Holding Company
Dollars in Millions
2014
2013
% Change
Company Assets
$137,048
$129,921
5%
Policyholder & Other Liabilities
$126,817
$120,948
5%
$
8,672
$
8,132
7%
$
7,712
$
7,521
3%
$
597
$
541
10%
Equity
December 31,
1
Operating Revenues
Pacific Life Insurance Company
Offering insurance since 1868, Pacific Life
provides a wide range of life insurance
products, annuities, and mutual funds, and
offers a variety of investment products and
services to individuals, businesses, and
pension plans. Pacific Life counts more than
half of the 100 largest U.S. companies as
its clients.
Operating Income
2
3
Company Assets
Operating Revenues
In Billions of Dollars
In Billions of Dollars
2012
2013
124
130
2014
Pacific Life & Annuity Company
Pacific Life & Annuity Company offers a wide
range of products, including life insurance,
annuities, structured settlement annuities,
and other investment products and services
for individuals and businesses.
7.3
2013
7.5
2014
Equity
7.7
Operating Income
In Billions of Dollars
In Millions of Dollars
2012
2013
“Pacific Life” refers to Pacific Life Insurance Company and its affiliates, including Pacific Life & Annuity
Company.
Client count as of June 2014 is compiled by Pacific Life using the 2014 FORTUNE 500®list. Pacific
Life Insurance Company, a subsidiary of Pacific Mutual Holding Company, is licensed in all states except New
York. In New York, individual life insurance and annuity products are available through Pacific Life & Annuity
Company, a subsidiary of Pacific Life Insurance Company.
Product availability and features vary by state.
Insurance product and rider guarantees are backed by the financial strength and claims-paying ability of the
issuing company and do not protect the value of the variable investment options. Each company is solely
responsible for the financial obligations accruing under the policies it issues. Variable products are issued
by Pacific Life Insurance Company and Pacific Life & Annuity Company.
These products and mutual funds are
distributed by Pacific Select Distributors, LLC (member FINRA & SIPC), a subsidiary of Pacific Life Insurance
Company and an affiliate of Pacific Life & Annuity Company, and are available through licensed third-party
broker-dealers. In order to sell life insurance products, a financial professional must be a properly licensed
and appointed life insurance producer. For current ratings, visit us online at www.PacificLife.com/ratings.
137
2012
2014
7.4
8.1
8.7
2012
2013
522
541
2014
597
1 Excludes accumulated other comprehensive income and noncontrolling interest.
2 Excludes net realized investment gain (loss) (NRIGL) and other than temporary impairments (OTTI).
3 Excludes NRIGL (net of an estimate of related amortization of deferred policy acquisition costs (DAC)
for variable annuity products), adjustments to variable annuity DAC resulting from true-ups, assumption
unlockings and modeling refinements, OTTI, and discontinued operations, net of taxes.
Pacific Mutual Holding Company’s 2014 audited GAAP consolidated financial statements are online at
www.PacificLife.com/financials and at our online voting site, www.webvotedirect.com/pal.
You may also
request a paper copy of the financial statements by contacting us at AnnualMeeting@PacificMutual.com
or at (800) 800-7646, ext. 3200.
1
. Our Core Values
Integrity
We do the right thing in all aspects
of our business, demonstrating
honesty, fairness, and respect.
People
OUR MISSION
We provide financial security through products
and services that stand the test of time.
OUR VISION
Financial Strength
We recognize our mission of helping
clients achieve financial security can
only be accomplished through our
people. We invest in developing the
talents and expertise of our employees
and foster a work environment that is
challenging, inclusive, collaborative,
and results-oriented.
We believe financial strength is
essential to fulfilling the needs of our
clients. We manage our businesses
with a long-term view, focusing on
consistent growth, profitability, and
effective capital management.
Innovation
Accountability
We hold ourselves accountable by
honoring our commitments, taking
personal responsibility for our actions,
and focusing on solutions.
To be the company of choice for clients who
seek asset protection and growth.
We actively seek out opportunities for new
products, services, and creative solutions.
We believe that innovation requires rigorous
analysis, open-mindedness, and a clear
understanding of the needs of our clients.
Community
Customer Focus
OUR CORE VALUES
We live our core values each and every day.
They define us and guide us.
2
We meet the needs of our clients
by developing carefully designed
products, services, and solutions,
and treat each request from
customers as an opportunity to
meet or exceed their expectations.
We are active in our communities
through involvement, volunteerism, and
charitable giving.
3
. To Our Policyholders & Clients
I
n 2014, we remained firmly committed to our focus on long-term
strategies, our financial strength, and making decisions that benefit our
policyholders and clients. Today, Pacific Life operates in an industry that
is going through significant change brought on by economic, demographic,
and regulatory forces. Our approach to this change is to embrace it and
be innovative in seeking new opportunities to grow our businesses. This approach has
positioned us well to achieve our vision of being the company of choice for those who
seek asset protection and growth.
At the core of this vision is building a relationship with and having an understanding of
our customers — the financial professionals who sell our products and the individuals
who purchase them.
Our company’s organization is designed to make decisions that
are based on customer needs. Product development, customer service, and technology
innovation teams are integrated within each of our divisions and subsidiaries, enabling
faster feedback and implementation. I’m particularly proud that Pacific Life excels at
developing innovative products and services that evolve with our customers’ needs,
offering a variety of financial strategies that help provide a lifetime of financial security.
2014 Financial Review
Pacific Life continued to achieve financial success during 2014, reporting strong
financial results and growth within all areas of the company.
Company assets grew 5
percent to our highest level ever at $137 billion, and our net income was $540 million.
We accomplished this by broadening the life insurance, annuity, and mutual fund products we offer, while preserving our strong financial, investment, and risk profiles. Our
investment areas reported continued strong investment returns in a rather difficult low
interest rate environment.
Our Life Insurance Division continued to lead the industry in our chosen product lines,
ranking first in sales of indexed universal life and universal life insurance for 2014, and
finishing the year ranked fourth in overall life insurance sales. We completed a full year
of sales with our new term life insurance product, increasing sales by 117 percent with
a simpler application process and a competitively priced product.
We also introduced
a program called Producer Experience, an effort to optimize the financial professional
experience with Pacific Life and tailor the experience to individual needs.
For the 17th year in a row, the Retirement Solutions Division received the DALBAR Service
Award for customer-focused dedication to providing best-in-class products and services.
We continued to help individuals with new retirement income solutions by introducing an
innovative deferred income annuity that can provide a pension-like stream of guaranteed
income. We introduced several new variable annuity features, including 14 new investment
options for greater investment diversification, a new optional death benefit rider, and an
innovative online tool to help showcase the impact of tax deferral on accumulating assets.
I’m particularly proud
that Pacific Life
excels at developing
innovative products
and services that
evolve with our
Aviation Capital Group (ACG), one of the premier
aircraft lessors in the world, has consistently produced
attractive earnings and provides our company global
diversification with over 90 airline customers in over
40 countries. ACG is prepared to remain competitive
far into the future, with 108 new aircraft on order from
Airbus and Boeing.
customers’ needs .
. .
Headquartered in London, Pacific Life Re is our
reinsurance company that provides a range of life
insurance risk management products and services in the United Kingdom, Ireland,
Asia, and North America. In 2014, Pacific Life Re achieved a 17 percent market share
of new protection business, making it the second-largest reinsurer by new business in
the U.K.
and Ireland.
Transactions
In the fourth quarter of 2014, we assumed from RGA Reinsurance Company approximately $200 billion of individual life reinsurance in force, increasing Pacific Life’s total life
insurance in force to over $750 billion. This transaction furthers Pacific Life’s strategy of
diversification through reinsurance growth and improves our overall risk profile.
Acknowledgments
Scott D. Stowell was elected to the board of Pacific Mutual Holding Company in May 2014.
Scott is the chief executive officer of luxury homebuilder Standard Pacific Homes, which
has homebuilding operations in 25 of the country’s top housing markets.
He brings strong
leadership experience and business acumen to our board.
Life insurance rankings are from the 2014 Confidential Annual Sales Survey of Participating Companies by
LIMRA International. Pacific Life Insurance Company sales are based on planned recurring premiums as
measured against 83 participating companies. DALBAR Service Awards awarded 1997–2014.
DALBAR, Inc.
is a Boston-based financial services market research company. Pacific Life Re ranking by NMG Consulting,
Life & Health Reinsurance Programme 2014.
4
5
. Business Highlights
Bringing Your Vision to Life
Families can best meet their financial needs by using our industry’s products and
services and, in many instances, can meet these needs by relying on the lifetime
income that life insurers alone provide. We know that you have a choice when looking
for financial solutions. It gives me tremendous satisfaction to know that in choosing
Pacific Life as a provider, you, our policyholders
and clients, chose a company you can trust and
people to work with who care about your financial
success. Thank you for letting us help bring your
vision of your future to life.
The Pacific Mutual Holding Company Annual Meeting of Members (Annual Meeting) will
be held on
Wednesday, May 20, 2015, at 11:30 a.m., Pacific time, at
700 Newport Center Drive, Newport Beach, California 92660
company assets
paid in insurance and
annuity benefits
$540 million
147 years
net income
founded in 1868
10th
indexed universal
life and universal life
insurance sales
NOTICE OF ANNUAL MEETING OF MEMBERS
OF PACIFIC MUTUAL HOLDING COMPANY
$1.4 billion
1st
James T.
Morris
Chairman and Chief Executive Officer
$137 billion
variable annuity sales
4th
333rd
total life insurance
sales
FORTUNE 500
company
®
and is open to Pacific Life Insurance Company policyholders and contract holders as
members of Pacific Mutual Holding Company. The purpose of the Annual Meeting is
the election of directors to the Pacific Mutual Holding Company Board of Directors and
such other business as may properly come before the meeting.
Jane M. Guon, Secretary
6
Life insurance rankings are from the 2014 Confidential Annual Sales Survey of Participating Companies
by LIMRA International.
Pacific Life Insurance Company sales are based on planned recurring premiums
as measured against 83 participating companies. Annuity ranking is from the Variable Annuity Sales and
Asset Survey by Morningstar, Inc., as of December 31, 2014. Fortune ranking as of June 2014 is of the top
500 U.S.
firms by gross revenue.
7
. Life Insurance Division
W
e offer solutions to individuals, families, and businesses to help them
reach their goals for financial protection, wealth accumulation, and wealth
preservation through life insurance coverage. We work with leading financial
and insurance professionals to provide high-quality products and services for the
diverse and evolving needs of their clients.
Our Results
Individual Life Insurance in Force
Direct Premium
In Billions of Dollars
In Billions of Dollars
2012
226
2013
232
2014
243
2012
2013
2.7
2014
2.9
3.0
Our Expertise
Our
Aspirations
Financial protection
Wealth accumulation
Wealth preservation
Supplemental retirement income
Estate planning tools
Family protection
Business planning and
continuation strategies
2014 Achievements
1st
indexed universal
life and universal life
insurance sales
Generated $317 million in life
insurance sales, a 9 percent
increase over 2013.
2nd
variable universal
life insurance
sales
Achieved a 117 percent increase
in term life insurance sales
over 2013 sales, with a simpler
application process and a
competitively priced product.
4th
total life
insurance sales
Our Solutions
Grow and lead in our chosen
product lines.
Be the most desirable carrier
of choice for distributors.
Continue to diversify
into new markets.
Term life insurance
Universal life insurance
Variable universal life insurance
Indexed universal life insurance
Universal life insurance with
long-term care benefits
Our Markets
Individuals and families
Small businesses
Corporations
Launched a survivorship variable
universal life insurance product with
optional indexed accounts, chronic
illness coverage, and a lifetime
no-lapse guarantee.
Enhanced service to indexed
universal life insurance
policyowners to include streamlined
periodic statements, increased
online capabilities, and new
communication experiences.
Life insurance rankings are from the 2014 Confidential Annual Sales Survey of Participating Companies
by LIMRA International, as restated on April 9, 2015. Pacific Life Insurance Company sales are based
on planned recurring premiums as measured against 83 participating companies.
8
9
. Retirement Solutions Division
W
e offer a broad and diversified range of products and solutions
designed to help individuals and families achieve asset
growth, sustainable retirement income, and long-term financial
independence. We also help businesses manage and fulfill their long-term
retirement plan commitments to employees.
Our Results
Individual/Group Annuity Sales
Mutual Fund Sales
In Billions of Dollars
In Billions of Dollars
2012
2012
6.4
2013
7.6
2014
7.3
2013
2014
1.5
1.7
2.1
Our Expertise
Our
Aspirations
Our
Aspirations
Retirement savings
Retirement income
Asset allocation
strategies
Investment strategies
Our Solutions
Provide the finest service
experience to our clients
and financial advisors.
Manage capital risk for
sustainable growth while
delivering value to our
customers.
Fixed annuities
Variable annuities
Mutual funds
Small business 401(k)
programs
Individual(k) programs
Structured settlement
annuities
Single-premium group
annuity contracts
2014 Achievements
10th
largest seller of
variable annuities
17 years of award-winning
customer service to financial
professionals and contract owners.
16th
largest seller of
fixed annuities
3rd
Introduced an innovative deferred
income annuity to provide the
security of a pension-like stream
of future retirement income.
largest seller
of structured
settlement
annuities
Designed the award-winning
interactive Pacific Life Tax
Deferral Analyzer, which
demonstrates in an innovative
way the tax deferral advantages
of retirement savings.
Our Markets
Individuals
Small businesses
Retirement plans
DALBAR Service Awards awarded 1997–2014. DALBAR, Inc. is a Boston-based financial services market
research company.
Tax Deferral Analyzer awarded in 2014 for excellence in online marketing by Internet
Advertising Competition (IAC). Rankings from Morningstar, Inc. Variable Annuity Sales and Assets Survey
and from Beacon Research Fixed Annuity Premium Study, as of December 31, 2014.
Structured settlement
annuity rankings from LIMRA U.S. Individual Annuities Sales Survey as of December 31, 2014.
10
11
. Investments
Positioning the Company for the Long Term
Distribution of Investments
P
acific Life’s investment teams support the Pacific Life family of companies
by focusing on investment strategies that stand the test of time and
provide attractive risk-adjusted returns. A disciplined investment
philosophy and a long-term perspective enable us to deliver products
and services that help protect the financial future of our customers. As
an independent company with no publicly traded stock, we are focused on long-term
investment strategies that benefit our policyholders and clients.
$57B
Dollars in Millions
Highlights
Grew our portfolio of fixed
maturity securities to
Pacific Life invests in carefully selected securities and mortgage loans. Pacific Life has
a seasoned management team with experience in both positive and negative market
environments.
Our disciplined underwriting and diligent monitoring ensure we maintain
portfolio quality over the long horizon.
Maintained our focus on
credit quality and highly
competitive yields to
support the attractive
crediting rates offered by
our product divisions.
December 31, 2014
and reported no net credit
losses.
Continued strong performance
of our
$12B
commercial mortgage and real
estate securities portfolios
with aggregate net credit
losses totaling less than $6
million over the last ten years.
12
Originated
$2.1B
of new commercial mortgage
loan and real estate
securities investments at
very favorable yields.
$555
Other Investments
$9,327
Mortgage Loans
$336
Real Estate
$7,234
Policy Loans
$37B
$37,398
Fixed Maturity Securities
$239
Trading Securities
$863
Private Equity
$193
Equity Securities
$563
Fair Value Option
Securities
13
. Investments (continued)
Positioning the Company for the Long Term
Distribution of Real Estate Investments
Quality of Fixed Maturity Securities
Pacific Life emphasizes high-quality properties in select major metropolitan areas
that exhibit strong demographic and economic trends.
Our bond and real estate securities holdings are very strong, with over 95 percent
of our fixed maturity securities rated as investment-grade by the Securities Valuation
Office of the National Association of Insurance Commissioners (NAIC).
Mortgage Loans & Real Estate by Property Type
$9.7B
December 31, 2014
Dollars in Millions
$37B
December 31, 2014
$35,707
Investment-Grade
NAIC 1 $17,016
High Quality
$1,169
Retail
$423
Other
These featured
properties represent
two of the high-quality
mortgage loans
included in Pacific
Life’s real estate
investment portfolio.
Pictured left to right:
Weslayan Street
Apartments
Houston, TX
$1,691
Non-Investment-Grade
NAIC 3 $1,302
NAIC 4–6 $389
Medium Quality
14
$910
Credit Tenant Loans
NAIC 2 $18,691
Highest Quality
$1,384
Lodging
$1,968
Apartments
Dollars in Millions
$3,809
Office Buildings
Low Quality and below
450 Lexington Avenue
New York, NY
15
. Corporate Social Responsibility
$5M
$6 million in cash contributions from
the Pacific Life Foundation to 707
nonprofit agencies during 2014.
$6M
Beyond our business
commitments, we strive to
improve our communities
and environment through
philanthropy and
volunteerism.
$820,000
in employee and Foundation
contributions to the 2014
United Way Campaign,
earning Pacific Life the 2014
Dimensions in Giving Partner
Award from Orange County
United Way.
42% Health & Human Services
31% Civic, Community & Environment
18% Education
9% Arts & Culture
Over $600,000
in focus grants supporting
the health and welfare of the
senior population in our local
communities.
16
Improving ocean health with a
$5 million pledge toward the Ocean
Health Index, an initiative managed
by Conservation International, an
internationally recognized nonprofit.
Pacific Life has invested $3.4 billion in
assets related to socially responsible
efforts in underserved and low-income
communities, as well as environmentally
green efforts. We have also made
commitments of an additional
$1.6 billion toward future investments.
Built two
community
playgrounds from
the ground up in
partnership with
KaBOOM!
Over $84 million
given to community
nonprofits in the past
30 years.
$3.4B
7,200
total volunteer hours at 106
different community projects
through our Pacific Life Good
Guys Program.
17
. Statement of Management’s
Responsibility
Directors
1, 2
Pacific Mutual Holding Company and Subsidiaries
Douglas D. Abbey
Chairman
Swift Real Estate Partners
The management of Pacific Mutual Holding Company and Subsidiaries (the Company)
assumes responsibility for the preparation of the Company’s financial information. This
responsibility includes maintaining the integrity and objectivity of all such information.
The financial information includes amounts that are based on management’s best
estimates and judgments.
The Company is committed to maintaining internal controls that provide reasonable
assurance that assets are safeguarded and that transactions are properly executed
and recorded in accordance with management’s authorization. Internal controls
are supported by appropriate divisions of responsibilities and separation of duties,
specified delegations of authority, established policies and procedures that are clearly
communicated, including a code of business conduct to foster a strong ethical climate,
and the careful selection, training, and development of employees.
A telephone line is
available to all employees to anonymously report suspected violations of the code of
business conduct. An internal audit department independently assesses the adequacy
and effectiveness of internal controls and recommends possible improvements thereto.
Management considers the recommendations of the internal auditors concerning
internal controls and takes appropriate actions to respond to these recommendations.
1, 2
1, 2, 3
Mariann Byerwalter
Chairman
SRI International
James T. Morris
Chairman and
Chief Executive Officer
Pacific Life Insurance Company
3
Sharon A.
Cheever
Senior Vice President and
General Counsel
Pacific Life Insurance Company
1
Dwight W. Decker
Retired Chairman and
Chief Executive Officer
Conexant Systems, Inc.
2
Christopher D. Furman
President and Chief Executive Officer
Ventura Foods, LLC
1
The Board of Directors of Pacific Mutual Holding Company has an audit committee
composed entirely of external, independent directors who meet regularly with
management, the internal auditors, and the independent auditors.
Both the internal
auditors and the independent auditors have direct access to and meet with the audit
committee on a regular basis, without management representatives present, to discuss
the scope and results of their audits, their views on the adequacy of internal controls,
and the quality of financial reporting.
John Gottschalk
Retired Chairman
Omaha World-Herald Company
Finally, management also maintains policies to encourage a climate in which the
Company’s affairs are conducted in accordance with the highest standards of personal
and professional conduct.
Jane M. Guon
Vice President and Secretary
Pacific Life Insurance Company
James T. Morris
Chairman and
Chief Executive Officer
18
Khanh T.
Tran
President
Adrian S. Griggs
Executive Vice President and
Chief Financial Officer
3
Lawrence F. Harr
Partner
Lamson, Dugan & Murray, LLP
1, 2
Julia S.
Gouw
President and Chief Operating Officer
East West Bank
3
1
Susan Westerberg Prager
Dean and Chief Executive Officer
Southwestern Law School
1, 2
J. Michael Shepherd
Chairman and
Chief Executive Officer
BancWest Corporation
1
Scott D. Stowell
Chief Executive Officer and
President
Standard Pacific Homes
2
William S.
Thompson
Retired Chief Executive Officer
PIMCO
1, 2, 3
Khanh T. Tran
President
Pacific Life Insurance Company
2
Dean A. Yoost
Retired Partner
PricewaterhouseCoopers
1 Director of Pacific Mutual Holding Company
2 Director of Pacific LifeCorp
3 Director of Pacific Life Insurance Company
19
.
Contact Information
Senior Management
James T. Morris, FSA
Chairman and
Chief Executive Officer
Joseph E. Celentano
Senior Vice President and
Chief Risk Officer
Khanh T. Tran
President
Sharon A.
Cheever
Senior Vice President and
General Counsel
Mary Ann Brown, FSA
Executive Vice President
Corporate Risk
Management,
Technology, Fund Advisory
& Reinsurance
Thomas Gibbons
Senior Vice President
Corporate Treasury, Tax
& Enterprise Consulting
Dewey P. Bushaw
Executive Vice President
Retirement Solutions
Division
Lorene C. Gordon
Senior Vice President
Operations & Program
Management Office
Retirement Solutions
Division
Adrian S.
Griggs
Executive Vice President
and Chief Financial Officer
Richard J. Schindler,
CLU, FLMI
Executive Vice President
Life Insurance Division
Edward R. Byrd
Senior Vice President and
Chief Accounting Officer
Kevin R.
Byrne
Senior Vice President
Finance & Risk
Management
Retirement Solutions
Division
20
Howard T. Hirakawa
Senior Vice President
Investment Advisor
Operations
Tod Nasser
Senior Vice President
Investment Management
Andrew Oleksiw
Senior Vice President
Corporate Development
T. Anthony Premer
Senior Vice President
Real Estate Investments
Kevin M.
Roddy
Senior Vice President
Finance
Life Insurance Division
Carol R. Sudbeck
Senior Vice President
Human Resources
& Public Affairs
Philip A. Teeter
Senior Vice President
Technology & Operations
Retirement Solutions
Division
Dawn M.
Trautman
Senior Vice President
Product & Strategy
Management
Life Insurance Division
Chris van Mierlo
Senior Vice President, Sales
& Chief Marketing Officer
Retirement Solutions
Division
Pacific Life Insurance Company/
Pacific Life & Annuity Company
Principal Subsidiaries
700 Newport Center Drive
Newport Beach, CA 92660-6397
(800) 800-7646
(949) 219-3011
Email: Info@PacificLife.com
www.PacificLife.com
Aviation Capital Group Corp.
840 Newport Center Drive, Suite 300
Newport Beach, CA 92660-6322
(949) 219-4600
www.AviationCapital.com
Investment Management
(800) 800-7646
Real Estate Investments
(800) 800-7646, ext. 4763
Retirement Solutions Division
(800) 722-4448
Life Insurance Division
45 Enterprise
Aliso Viejo, CA 92656-2601
(800) 800-7681, ext. 6000
(949) 420-6000
Pacific Asset Management
(800) 800-7646, ext.
1656
(949) 219-1656
www.PAM.PacificLife.com
Pacific Life Re Limited
Tower Bridge House
St. Katharine’s Way
London E1W 1BA
+44 (0)20 7709 1700
www.PacificLifeRe.com
Pacific Select Distributors, LLC
(800) 800-7646, ext. 3881
(949) 219-3881
Richard A.
Vrieling
Senior Vice President
Corporate Information
Technology
Brian T. Woolfolk
Senior Vice President
Product Design & Pricing
Retirement Solutions
Division
21
. www.PacificMutual.com
Printed in the USA on Recycled Paper
.