Concerns About Risks
Confronting Boards
SIXTH BOARD OF DIRECTORS SURVEY
. TABLE OF CONTENTS
INTRODUCTION
PAGE 1
ABOUT THE RESEARCH
PAGE 2
KEY OBSERVATIONS AND INSIGHTS
PAGE 4
CONCERNS ABOUT RISKS CONFRONTING BOARDS
PAGE 8
ABOUT EISNERAMPER
PAGE 20
CONTACTS
PAGE 21
. Concerns About Risks Confronting Boards
INTRODUCTION
SIXTH BOARD OF DIRECTORS SURVEY
Our 6th edition of Concerns About Risks Confronting Boards continues EisnerAmper’s examination of the
trends, changes, and issues American boards face today.
With today’s media capable of capturing every crisis (big and small) occurring within organizations, it is
becoming increasingly evident how connected reputation, cybersecurity and social media are in relation
to risk. This time around, we took the opportunity to ask a variety of specific questions to the directors
regarding cybersecurity and social media.
In this edition, we review and analyze the general trends of more than 300 boards through the survey
responses of their directors. To give our readers a complete and in-depth look at the findings, we contrast
the results of those serving on public, private, and not-for-profit boards. Furthermore, we evaluate the
responses of board members based on the organization’s revenue as well as compare and contrast our
past data to better understand the trends that have been developing.
This report delivers insight based on the survey results, professional expertise, current news, first-hand
stories from veteran directors and the conversations we have with clients and contacts.
As always, we
welcome the opportunity to discuss these discoveries in detail with you.
MICHAEL BREIT, CPA
STEVEN KREIT, CPA
Partner-in-Charge, Audit and Assurance Services
EisnerAmper LLP
212.891.4089
michael.breit@eisneramper.com
New York Partner-in-Charge, Technology and Life Sciences Groups
EisnerAmper LLP
212.891.4055
steven.kreit@eisneramper.com
1
. ABOUT THE RESEARCH
EisnerAmper’s 6th Board of Director’s Survey was designed to gain insights into the risks being discussed
and addressed in American boardrooms. Directors were polled via a web-based survey, sent to select
EisnerAmper contacts and members of the NACD Directorship database.
This survey was conducted during 2015. It measures the opinions
of directors serving on the boards of more than 300 publicly traded,
private, not-for-profit, and private equity-owned companies across a
variety of industries. This report focuses primarily on the responses
from directors of public, private and not-for-profit boards.
PUBLIC
32%
18%
$10-50M
16%
$50-100M
13%
$100-250M
$250M-1B
These directors represent a considerable range in
organization revenue size:
15%
$1-10M
14%
10%
$1B+
13%
31%
NOT-FOR-PROFIT
These directors serve on boards that govern organizations ranging
from just a year old to 175 years old, with an average age of 41 years.
Under $1M
PRIVATE
32%
The majority of respondents (73%) with revenues
over $1 billion serve on public company boards, while
not-for-profits accounted for the majority of the
respondents (61%) reporting less than $50 million in
revenue.
This year, respondents were well-mixed amongst board
types and revenue size.
To gain better insight to the concerns facing boards and how they are being addressed, we posed
questions to find out more about the structure of these boards.
The following is a list of committees.
Please indicate if these committees
currently exist within your board and if so, if you are a part of them.
EXISTS MEMBER
Audit
99%
56%
Nominating
97%
39%
Compensation
98%
46%
Risk
98%
58%
Governance
98%
51%
2
. Concerns About Risks Confronting Boards
SIXTH BOARD OF DIRECTORS SURVEY
Almost every board has created and maintained the committees listed in the survey, with the
respondents again representing an equal mix amongst each committee – as well as finance and executive
committees.
EisnerAmper Intelligent Data (EisnerAmper ID) uses proprietary market research conducted by
EisnerAmper and leading market research firms, along with analysis from EisnerAmper’s partners and
principals, to produce insightful articles, events and data designed to educate and stimulate discussion on
the issues of most interest to business leaders today.
The survey results were analyzed and presented by EisnerAmper and are accompanied by EisnerAmper’s
observations of industry trends and issues. While EisnerAmper believes the information is from reliable
sources, it should not be relied upon as, or considered to be, investment or legal advice.
EisnerAmper ID Contact:
STACY ROBIN, Director of Marketing | EisnerAmper LLP | 347.735.4636 | stacy.robin@eisneramper.com
• Percentages throughout this report are rounded to the closest whole number.
• Not all of the survey participants answered all of the questions.
• Select questions provided the opportunity for respondents to choose more than one response.
3
. KEY OBSERVATIONS AND INSIGHTS
We hope that in addition to the data and information we’ve obtained through your responses, we’re
also able to help you see beyond the numbers and form action plans to face the challenges that you
yourselves have deemed the most important.
RISK, NO ACTION
This year, we feel obligated to point out an issue that is not linked to one specific concern or trend
in board oversight. Rather, picking up on a key mention from our 2014 report, a theme that has
resonated even more distinctly this year is “risk, no action.” While action may very well fall to those in
the day-to-day operational roles, there seems to be little happening at the board level to encourage
addressing the risks in a more comprehensive fashion.
SOCIAL MEDIA: THE CURRENT “WILD WEST” FOR BOARDS
Let’s face it: Social media is a necessary evil for every company, organization and brand in today’s
market. It connects companies with their customers and provides an instant and transparent tool for
communication that wasn’t even a part of reality 15 years ago.
The ever-present trend, over the 6 surveys we’ve conducted, is that reputational risk ranks as the
top concern. Because social media is intrinsically linked to a company’s reputation and image,
organizations and boards should consider social media as one of the most important risks to manage
and monitor (as well as a tool to use to combat the same).
With all of the positive results that social
media provides an organization, potential reputational risk backlash can (and does) occur.
Shockingly, only 6% of boards feel as though they are well-versed in social media risk, and 67% of
organizations are not engaging external consultants to monitor social media.
The results indicate that boards do not feel (or have the depth of understanding of) the potential
impact and harm social media can have (quite rapidly) on a company’s reputation.
The recommended response times for different media reflects varied expectations of the audience for
each channel:
• Twitter: minutes up to two hours
• Facebook: up to twelve hours
• Blogs: up to twenty-four hours
• Mainstream media: one to two days1
Placating the social sphere ensures that silence does not exacerbate the issue. Further, timely
communication generates trust. Having an effective plan in place (that can be executed immediately)
can therefore make all the difference in successfully managing a crisis – particularly those that become
viral in new media.
1.
Sandra Fathi, “Social Media Crisis Response Times – How long do you have before the @#&% hits the fans?,” Tech Affect blog (May 17, 2012)
4
. Concerns About Risks Confronting Boards
SIXTH BOARD OF DIRECTORS SURVEY
CYBERSECURITY: THE MOST DEVASTATING RISK?
Despite reputational risk’s dominance as the overall top concern to boards, cybersecurity emerged as
the top concern for public company boards (70%).
Over 95% of public companies either use internal audit or external auditors/consultants to monitor
cyber risk. While public companies deserve accolades for their efforts in monitoring cyber risk, is that
enough considering merely 24% of board members feel their boards are well-versed in understanding
cybersecurity risk and another 10% feel that they are falling short of fully understanding the risk?
What’s more, is simply monitoring a potential cybersecurity breach enough? Cybersecurity not only
should be understood and monitored, but also managed effectively – with pre-attack testing to further
help prevent and minimize a future breach.
Recently, we have seen how even some of the largest corporations can fall victim to a cyber breach
– Target, Staples, and Home Depot to name a few. Each attack had serious negative fallout – from
reputational damage to stock price to forcing a change in the senior management. There is even
speculation of the latest in cybersecurity breaches having a significant impact on a planned IPO.2
While this risk is inevitably on the rise with hackers able to directly attack customers through corporate
systemic failures, it is difficult to predict the potential (near) future fallout from such crises.
As survey respondents were asked to comment further, the complexity of cybersecurity and cyberattacks emerged, along with the relationship to some of the other concerns identified.
• Cybersecurity is a complex area with multiple threat vectors that many boards do not have
“
the skills or knowledge to understand, let alone manage.”
• Cybersecurity/IT could effectively cripple the company from the blind side, and implicates
“
all other risks (i.e., fraud, product, reputational, etc.).
It is an area that is difficult for
non-technical personnel (and board members) to understand, etc.”
• So much information shared online and threats from hacking really make one wonder:
“
Can you ever do enough to protect information and data even with the best plan put in
place.”
• Cybersecurity/IT is presently number 1 due to the rapid increase in number and severity
“
of breaches. Combine that with the fact our board has only one person on it with sufficient
technology experience makes it a high risk for us. At least we have one person.”
We keep asking ourselves – while understanding is the first step, is a monitoring plan sufficient
protection?
2.
lastair Sharp and Euan Rocha, “Bankers: Hacked infidelity website Ashley Madison ‘can kiss goodbye’ plans for an IPO,” Business Insider
A
online (July 22, 2015)
5
. PLAN TO PROTECT YOUR REPUTATION
Throughout the years, it’s become apparent that boards recognize the implications of reputational
risk. Almost half (48%) of board members state their boards have a plan in place to address a crisis
with potential reputational risk fallout; however, only 20% have provided training to execute the plans.
Is merely having a plan on paper enough to sustain reputational risk? Or is training necessary? Further,
is the team comprised of the right people to address it – from strategic as well as tactical perspectives?
Should there be outside consultants/experts identified as key players in a crisis response plan?
Public company boards appear to be most diligent in addressing reputational risk: almost 75% have a
response plan in place and nearly a quarter have provided training. Yet, both private and not-for-profit
boards expressed more concern about the impact of reputational risk than public boards. Therefore,
two points stand out:
1.
f private boards, 37% do not have a solid protection/plan in place for a reputational crisis,
O
yet almost 90% of board members say reputational risk is the most important concern
facing their boards.
2. onsidering the massive financial and reputational implications that have resulted from
C
cybersecurity breaches – the attack on Target cost the company $148 million and an
additional $61 million dollars in anti-breach technology3 – public companies should be
aware of the connection between a cybersecurity breach, an organization’s reputation and
the ever-expanding role of social media.
Veteran director Margaret Pederson, President at Amirexx and Director at TextureMedia, Viad
and Xamax Industries, said that on the boards she has served at least one in-depth meeting each
year is focused exclusively on reputation risk and preparation. “It’s so important to have a plan in
advance,” she said.
“You need to have thought through the challenge and crafted potential responses
beforehand so that you can react quickly. There is not sufficient time to only start developing plans
once the crisis occurs.”4 EisnerAmper’s Michael Breit added that management—from the CEO on
down—should be involved in developing the plan.
ASKING PERSONAL BOARD QUESTIONS
This year, we expanded our focus to include term limits, age limits and diversity quotas.
Overwhelmingly, board members agreed with employing these limits (75%), yet 61% do not have
term limits and 76% do not have age limits.
3. harone Tobias, “2014: The Year in Cyberattacks,” Newsweek online (December 31, 2014)
S
4.
udy Warner, “From Empathy to Heat Maps, Advice for Managing Reputation,” NACD Directorship Magazine (July/August 2015): 56-57
J
6
. Concerns About Risks Confronting Boards
SIXTH BOARD OF DIRECTORS SURVEY
Further, half of the board members agreed with utilizing diversity goals; those who disagreed
referenced their belief that “experience” and “skills” should drive board member selections as
opposed to diversity factors. Not-for-profits seem to be the most progressive in incorporating limits
and quotas into minimizing group think and reducing risk. Interestingly, 23% of board members ranked
diversity as an important area of risk management, while only 7% for public and private as well said
diversity was a main concern for their boards.
START TO TAKE ACTION: OPERATIONAL AUDIT
A heat map that illustrates enterprise risk specific to a company and its activities is a useful practice,
advised Mary R. Henderson, Director at CNO Financial Group, Regus plc and Walter Energy.
“The heat
map is a living document that receives ongoing review and is adjusted as conditions change,” she
explained. “While a designated committee may provide in-depth oversight, enterprise risk is a fullboard matter…. One can never predict what may happen….
Practice is always a good idea. Create a
faux problem, test your list and approach, and evaluate the outcome,” she said.5
With regulations requiring more public companies to address financial internal control concerns, only
22% of the board members surveyed indicated they do not have an internal audit function. However,
almost half of private companies and not-for-profits do not have an internal audit function.
Despite these numbers, many associate audit with a more traditional financial audit (akin to the
requirements of section 404 of the Sarbanes-Oxley Act).
There are growing issues and concerns,
however, with risk inherent to a company’s operations. Yet, there are few, if any, regulatory controls
in place to ensure the fervent and effective employment of operational audits.
An operational internal control function is robust and can cover significantly more risks than a financial
audit. The process may include a full risk assessment of the business, including everything from
manufacturing to cybersecurity to foreign operations to financial reporting, rating each of the risks
and developing testing plans to verify controls to mitigate the risks.
Cybersecurity may be prominently
featured, considering everything from Ashley Madison and the IRS to credit card exposures at Target,
Home Depot and Staples – as it dominates the news. Though less commonly reported types of
security flaws, such as the ability to control a Jeep remotely, show the breadth of issues simply with
technology…many of which may be moderated with effective testing.
While financial regulation may have dominated many companies’ audit concerns for the past decade
or two, stemming from headline news like Enron and Madoff, growing operational risk should evolve
boardroom discussions to consider the scope of their organizational audits and the need to review
operations. The new generation of crises may impact financials, but they will likely not originate in
“the books.”
5.
Warner, “From Empathy to Heat Maps, Advice for Managing Reputation,” 57
7
. CONCERNS ABOUT RISKS CONFRONTING BOARDS
RISKS DRIVING CONCERNS
This report is driven by one of the most fundamental questions facing
board members: What issues cause you the most concern today?
Our survey results create an important lens through which to
evaluate how boards are addressing risk: identifying it and managing
it, strategically and operationally. Therefore, it is crucial to begin by
understanding the risks at the top of directors’ minds.
“ oards are more focused than ever on
B
risk management. As our survey notes,
we have seen growth in almost all risk
management areas with reputation and
cyber risk leading the way and regulatory
and compliance risk closing the gap.”
MICHAEL BREIT, CPA
Partner-in-Charge, Audit and Assurance
Services, EisnerAmper LLP
75%
72%
73%
Reputational Risk
61%
62%
Cybersecurity/IT Risk
53%
53%
50%
56%
Regulatory Compliance Risk
51%
47%
44%
Senior Management
Succession Planning
34%
29%
31%
Product Risk
n 2015
n 2014
n 2013
32%
31%
Crisis Management
39%
27%
29%
27%
Risk Due to Fraud
26%
30%
Disaster Recovery
39%
15%
14%
14%
Tax Strategies
17%
15%
13%
Outsourcing Risk
12%
Diversity —%
—%
8
. Concerns About Risks Confronting Boards
SIXTH BOARD OF DIRECTORS SURVEY
2015 2014 2013 2015
PUB PUB PUB PRIV
2014
PRIV
2013 2015 2014 2013
PRIV NfP NfP NfP
Reputational Risk
66%
74%
66%
74%
59%
70%
89%
82%
77%
Cybersecurity/IT Risk
70%
71%
64%
61%
66%
57%
49%
50%
55%
Outsourcing Risk
18%
12%
16%
22%
27%
17%
11%
9%
12%
Product Risk
42%
35%
34%
45%
37%
45%
15%
14%
25%
Risk Due to Fraud
28%
38%
25%
27%
21%
29%
27%
26%
32%
Tax Strategies
19%
23%
20%
19%
13%
17%
9%
5%
12%
Senior Management
Succession Planning*
51%
55%*
56%*
49%
34%*
48%*
56%
50%*
48%*
Regulatory Compliance
Risk
64%
60%
61%
56%
54%
54%
41%
38%
58%
Crisis Management
37%
30%
43%** 27%
23%
36%** 33%
38%
38%**
Disaster Recovery
33%
36%
43%** 32%
39%
36%** 13%
17%
38%**
Diversity
7%
--
--
--
--
--
--
*Responses based on category “CEO succession planning”
7%
23%
**Responses based on category “Crisis Management/Disaster Recovery”
Since the inception of the Risks Confronting Boards survey, the top 3 areas of concern for boards –
excluding financial risk – have been and continue to be reputation, cybersecurity/IT and regulatory
compliance. Meanwhile, outsourcing risk and succession planning have gained momentum in certain
types of organizations over the past few years.
THE HOT TOPICS: REPUTATIONAL RISK AND CYBERSECURITY
For private and not-for-profit company boards, reputational risk is top of mind while for public
companies it has dropped to second place at 66%, behind cybersecurity, where it was in 2013.
Despite the survey asking participants to rank the top three concerns, there was no obvious
“third” after the top 2 concerns.
75%
of respondents identified
REPUTATIONAL RISK
50%
of respondents identified
as a top concern to their boards
CYBERSECURITY/IT
32%
as a top concern to their boards
ranked it as
their
#1 concern
22%
ranked it as
their
#1 concern
9
. These areas have been identified year after year as the “most popular” topics boards address in
terms of risk management. When the range of options are weighted, we confirmed they are the
top-of-mind, across the “boards.”
Public company board members focus their concern on a different issue – cybersecurity. While
cybersecurity is one of the top 3 concerns for private and not-for-profit boards, it beat out reputational
risk by 4% for public company board members as the top concern.
THE ISSUE REMAINS: SO WHAT?
“Given the complexity of
cybersecurity and its ever changing
landscape, boards are challenged
to stay visible and take action
where necessary. They need to
take practical steps to protect the
company from threats, and ensure
there’s a plan in place to address a
cyber breach when it occurs.”
What are boards doing about the issues identified as key risks?
QUIETLY OF CONCERN: SUCCESSION PLANNING
Last year, we evaluated the importance of CEO succession planning; this
year we broadened succession planning to include all senior management.
Private company boards reported the most drastic increase in the importance
of succession planning from 2014 to 2015 with a 15% increase to 49%.
JERRY RAVI, CPA
Partner, Consulting Services Group,
Succession planning is also a top concern for not-for-profit organizations;
EisnerAmper LLP
it is the second most important risk after reputational risk, reflecting a 6%
increase from 2014.
This year, we expanded on the central question of the
Concerns Report: we asked survey participants to rank their top two areas of concern.
A cybersecurity threat is inherently linked to an organization’s reputation. The potential for fallout for
any company should be of concern.
When addressing reputational risk, what protections/plans do you
have in place?
ALL PUBLIC PRIVATE NfP
Few/no plans
32%
A response/communication plan is in place
48%
50%
49%
46%
A plan is in place and training is/has been provided 20%
24%
15%
21%
26%
37%
34%
Seventy-five percent of respondents highlighted reputational risk as the top concern to their board.
Sixty-eight percent say a response or communication plan is in place to counter reputation crises and
their organization has provided training on executing those plans; while 48% have a response plan in
place yet have provided no training as of the survey date. Public companies are most diligent when
addressing reputational risk: Almost 75% of the board members indicated their companies have a
response plan and training in place.
While preparedness percentages continue to rise modestly, boards may want to consider if having
a plan on paper is sufficient to sustain a reputational crisis.
Is training (or other action) necessary?
10
. Concerns About Risks Confronting Boards
SIXTH BOARD OF DIRECTORS SURVEY
While the amount of private companies and not-for-profit organizations with a plan in place
has increased (as has training on those plans), these organizations continue to lag behind public
companies. True, public companies trade on public confidence, but many not-for-profits rely on the
public’s support as well.
A crisis, like the one shouldered by Susan G. Komen for the Cure in January 20126, demonstrated the
link of reputation and social media and the combined impact on once significant financial coffers and
donations. In this case, whether the organization had a plan in place or not, its execution did not take
place in a timely manner, nor provide appropriate attention to the proper media sources.
Who (internally and externally) is involved when executing a plan
to respond to a crisis involving reputational risk?
ALL
Internal Marketing
36%
PUBLIC PRIVATE NfP
38%
35%
38%
External PR
28%
41%
24%
17%
Board
69%
71%
63%
77%
CFO
41%
61%
37%
23%
CEO
91%
93%
91%
87%
IDENTIFYING AND ADDRESSING RISK
Customarily, risk may be identified and then addressed through various resources both inside and
outside an organization.
Performance of these resources serve, ideally, to minimize (or eliminate)
risk – and can, in the event of an emergent issue, drive the success of crisis relief.
The chart below details a variety of resources employed by organizations to address risk. The board
members identified how well they believe these resources are addressing the issues.
How is your board addressing identified risks?
VERY WELL WELL ENOUGH
POORLY
NOT AT ALL
2015 2014 2015 2014 2015 2014 2015 2014
Regular board and committee meetings 38%
37%
54%
53%
7%
9%
1%
1%
Risk management insurance providers
16%
18%
57%
51%
9%
12%
18%
19%
External auditors
33%
35%
51%
52%
4%
8%
12%
5%
Accounting department
28%
30%
58%
59%
8%
8%
6%
3%
Legal and compliance group
35%
34%
51%
55%
8%
6%
7%
6%
IT
20%
16%
55%
60%
18%
21%
7%
3%
6. ttp://www.prsa.org/Intelligence/TheStrategist/Articles/view/9721/1047/Lessons_from_the_Susan_G_Komen_Planned_Parenthood#.
h
Vd-Q34uLdts
11
.
Do you have an internal audit function?
ALL
No
38%
PUBLIC PRIVATE NfP
22%
47%
46%
Yes, in-house
31%
48%
25%
24%
Yes, outsourced
18%
16%
18%
18%
Yes, co-sourced
13%
14%
10%
12%
Seventy-eight percent of public companies employ personnel in an active internal audit function,
whereas just over 50% of private and not-for-profit boards do so. Further, boards that had an internal
audit function ranged in size from 1 to 450 people, with an average of 14. Take out the 2 largest
outliers as well as the few with no internal audit function and the average drops to 6 people.
YES, co-sourced
NO
13%
38%
YES, outsourced
18%
YES, in-house
31%
Some of the bias of public companies towards internal audit
may be attributed to the Sarbanes-Oxley Act (requiring public
companies to conclude whether their internal controls around
financial reporting are operating effectively).
However, it should be noted that “internal audit” can refer to
financial audit and/or operational audit functions. The financial
audit function can be effective in identifying and mitigating risks
around financial reporting.
However, for purposes of the risks
discussed in our survey, an operational audit function is able to
address significantly more of these specific risks.
There have been too many examples of cyber breaches and social media debacles leading to vast
reputational fallout for a brand and/or organization in the past few years. The recent Jeep incident,7
in which it was discovered that the widely sold SUVs could be individually remote-controlled by
anyone, anywhere who could hack into the vehicle’s software, is an example of a cybersecurity issue
that affected a product – and, ultimately, reputation – while being reported and discussed heavily
on social media (as well as traditional media). With the growth of “connected” products, there is
a new, growing relationship between cybersecurity and product risk.
This may begin to impact the
composition and background of operational audit personnel, increasing the need to hire hackers.
More recently, a breach was recently uncovered when a New York insurance company performed an
internal operational audit (in 2015) and discovered that the information of over 10 million members
was possibly hacked back in December 2013.8
7. http://www.insurancejournal.com/news/national/2015/07/27/376356.htm
8. Bill Berkrot, “New York health insurer hacked, over 10 million members possibly affected,” Venture Beat online (September 9, 2015)
12
.
Concerns About Risks Confronting Boards
SIXTH BOARD OF DIRECTORS SURVEY
How helpful has internal audit been in identifying risks?
VERY
SLIGHTLY
NOT
HELPFUL
HELPFUL
HELPFUL
HELPFUL
2015 2014 2015 2014 2015 2014 2015 2014
Public
34%
29%
37%
45%
19%
19%
10%
7%
Private
7%
6%
38%
54%
44%
25%
12%
15%
Not-for-Profit
17%
9%
46%
37%
23%
38%
14%
17%
With even more favor than 2014, public companies continue to find internal audit the most helpful
(34%) when identifying risks. Not-for-profit boards have followed suit and increasingly found internal
audit to be either very helpful or helpful with a combined 17% increase.
Have auditors been engaged to better monitor/address risks in the following areas?
CYBER
ALL PUB PRIV NfP
SOCIAL
ALL PUB PRIV NfP
Internal audit
22%
32%
19%
14%
15%
22%
13%
10%
External/consultants
45%
63%
35%
32%
12%
15%
13%
5%
No
37%
16%
43%
55%
67%
63%
65%
75%
Internal used in future
10%
10%
11%
8%
9%
8%
14%
7%
External used in future
11%
11%
11%
9%
6%
4%
5%
10%
There seems to be some recognition and movement around the risk associated with cybersecurity/IT.
With 61% of respondents ranking this as a top concern to their board, we found 67% of respondents
indicated that their boards have engaged internal or external auditors to monitor or address
cybersecurity risk. This is one area that real action seems to be emerging, however, it is not equally so
across all types of companies.
Public companies identify cybersecurity as the top risk to their boards; this aligns well with over 90%
indicating they employ (external or internal) auditors to address cyber risk. Conversely, not-for-profit
boards demonstrated less concern for cyber and IT risk than public and private companies (just under
50% ranked cyber as a top concern to their board); less than a quarter engage internal or external
auditors to address cyber risk.
Eighty-nine percent of respondents ranked reputational risk as a top concern.
Specifically, for not-forprofit organizations, it is the top concern. Yet more than half of not-for-profit boards lack auditors to
monitor or assess social media and cybersecurity risks.
Taking cyber, IT, and reputational risks into consideration, it may seem at first glance not-for-profits
show the greatest inaction to counter perceived risks. Yet, the audit resources associated with a
not-for-profit tend to be far less robust than most public companies.
That being said, the next section
demonstrates that not-for-profits are the only segment of companies with a growing number of
boards looking to increase both audit frequency and coverage.
13
. This year, despite the growing risks from more prominent
concerns, boards do not appear to be interested in making
significant changes to their internal audit function. In fact, more
than 50% of the board members surveyed, and within every
type of organization, are not proposing changes. Further, of
those proposing changes, the appetite for each type of change
has decreased, in many cases significantly. The outstanding
increase, despite a minimal internal audit function, is not-forprofit organizations increasing their audit coverage.
“With the increasing impact of technology on a
company’s reputation and bottom line, boards may
want to steer executives to expand the way they
leverage internal auditors – such as operational
audits to assess an organization and its products and
services to vulnerabilities from emerging risks and
concerns – much like they have started to do with
social media.”
ERIC DIAMOND, CPA
Audit Partner, EisnerAmper LLP
How is your board addressing identified risks?
ALL
PUBLIC
PRIVATE
NfP
2015 2014 2015 2014 2015 2014 2015 2014
Enhancement of staff
22%
32%
29%
44%
23%
28%
15%
21%
Outsourcing the entire internal
audit process
6%
9%
3%
7%
11%
10%
5%
11%
Co-sourcing (using outside resources
to supplement internal audit staff)
15%
22%
16%
35%
19%
13%
12%
16%
Increased audit frequency
8%
7%
4%
8%
13%
7%
10%
7%
Increased audit coverage
20%
24%
23%
33%
16%
28%
22%
14%
No changes are being proposed
at this time
55%
46%
53%
38%
53%
43%
58%
58%
STRATEGIC LEADERSHIP
For the second consecutive year, strategic
direction is, overwhelmingly, the highest
ranked strategic topic being addressed by all
types of boards.
It is followed once more by
finance and operations.
What are the most important strategic topics
being addressed by your board?
53%
Finance
Marketing
and Sales
Although strategic direction is being addressed
by the most boards and has increased in visibility
by more than 10% for both not-for-profit and
private company boards, it has become a
less-pressing topic for public company boards
(down 7% since 2014). Finance has increased in
popularity by 15% since last year.
44%
31%
M&A
Strategic
Direction
83%
49%
Operations
Leveraging
Int’l
14
17%
. Concerns About Risks Confronting Boards
SIXTH BOARD OF DIRECTORS SURVEY
There have not been significant changes in the other topics boards are addressing for 2015.
PUBLIC
PRIVATE
NfP
2015 2014 2015 2014 2015 2014
Finance
59%
44%
49%
59%
50%
53%
Marketing & Sales
34%
30%
62%
57%
35%
36%
M&A
49%
55%
34%
30%
12%
11%
Strategic Direction
82%
89%
84%
65%
85%
71%
Operations
48%
47%
53%
39%
48%
38%
Int’l/Global Resources & Opportunities
18%
23%
27%
24%
7%
9%
Similar to last year, internal growth/expansion and business process improvement remain the favorite
areas of new investment opportunities.
Does the company you serve see new investment opportunities in these areas in 2015?
HIGH
MEDIUM
LOW
NOT AT ALL
2015 2014 2015 2014 2015 2014 2015 2014
Internal growth and expansion
41%
38%
35%
35%
18%
18%
6%
9%
Business process improvement
36%
28%
40%
48%
19%
18%
5%
7%
Strategic staffing
30%
27%
41%
41%
21%
22%
9%
10%
M&A or other asset purchases
27%
25%
26%
27%
20%
19%
27%
29%
Information technology
22%
23%
45%
37%
15%
29%
18%
11%
Social Impact/Sustainability/
Triple bottom line
16%
14%
27%
31%
39%
33%
18%
21%
Commercial real estate
11%
10%
13%
15%
18%
19%
58%
56%
Would you say your board activities…
57%
45%
Focus most on:
21%
84%
20%
Should focus
most on:
10%
4%
13%
n Strategy n Operations n Tactics n Administration
To further understand the focus of boards, we polled board members about the topics their boards
currently focus most on as well as what they believe they need to focus more on. Well over half of
boards focus most on strategy (57%); even so, 84% of board members responded that more time
needs to be allocated to the topic.
At the other end of the spectrum, 45% of boards focus most on operations, while only 20% of board
members feel they need to focus on the topic.
15
. MANAGEMENT
While the board may govern an organization and set strategy, management is running its operations
and ultimately controls the day-to-day aspects of leading an organization. In other words,
management determines how to execute the strategy. With this taken into account, it is paramount
for CEOs and CFOs to understand the issues that will impact operations. This is why we ask directors
if they feel their CEOs and CFOs have a strong understanding of topics related to risk.
In terms of day-to-day leadership and responsibility, tell us more about the role of
the CEO and CFO in relationship to…
MANAGING
WELL
NOT
MANAGING
WELL
SHOULD
SHOULD
HAVE MORE
HAVE LESS
RESPONSIBILITY RESPONSIBILITY
Broad-based risk assessment
81%
78%
9%
12%
10%
13%
4%
2%
Risk management
76%
77%
11%
11%
12%
14%
3%
3%
Reputations/crisis response
76%
64%
12%
16%
13%
15%
4%
8%
Creating financial models for
strategic direction
64%
76%
19%
12%
15%
14%
6%
2%
Cybersecurity
55%
55%
25%
21%
18%
21%
7%
9%
Updates on regulatory compliance
changes
78%
74%
13%
9%
8%
12%
4%
8%
Changes to tax from new
government regulations
69%
83%
14%
4%
8%
10%
12%
6%
Aligning business goals to IT
63%
61%
18%
18%
14%
16%
8%
9%
Social media
50%
40%
32%
29%
17%
19%
8%
17%
2015 2014 2015 2014 2015 2014 2015 2014
For the past 3 years, cyber and social have been the 2 areas where boards feel that
CEOs are not managing as well as others.
The trend continues this year: At least 25%
of board members feel that the CEO is not managing these issues well. Yet, they are
also the 2 areas where boards feel CEOs should have more responsibility.
Creating financial models for strategic direction and aligning business goals to IT
are 2 other areas board members identified that CEOs are not managing well.
This presents the question: Who really should hold the responsibility for these
issues/topics?
16
“When evaluating risks,
remember the three
Ds: diversity of thought,
distribution of capital
and disruption of your
business. Social media
has served as an agent
to consolidate all risk
into one category.”
PETER BIBLE, CPA
Chief Risk Officer,
EisnerAmper LLP
.
Concerns About Risks Confronting Boards
SIXTH BOARD OF DIRECTORS SURVEY
MANAGING
WELL
PUB PRIV NfP
NOT MANAGING SHOULD HAVE MORE SHOULD HAVE LESS
WELL
RESPONSIBILITY
RESPONSIBILITY
PUB PRIV NfP PUB PRIV NfP PUB PRIV NfP
Broad-based risk assessment
89%
84%
67%
5%
4%
19%
5%
10%
18%
2%
4%
4%
Risk management
87%
75%
63%
5%
13%
16%
8%
9%
23%
0%
4%
2%
Reputations/crisis response
84%
77%
65%
10%
10%
16%
7%
13%
21%
0%
5%
4%
Creating financial models for
strategic direction
75%
68%
49%
11%
19%
24%
8%
13%
24%
7%
3%
7%
Cybersecurity
67%
52%
44%
15%
30%
29%
16%
19%
21%
3%
5%
12%
Updates on regulatory
compliance changes
90%
70%
76%
5%
20%
11%
3%
11%
9%
2%
3%
6%
Changes to tax from new
government regulations
73%
70%
67%
13%
12%
15%
11%
8%
6%
4%
15%
15%
Aligning business goals to IT
74%
58%
57%
13%
18%
25%
10%
15%
19%
5%
11%
4%
Social media
52%
48%
45%
26%
36%
35%
20%
13%
20%
6%
11%
5%
This year our survey delved deeper into the disposition of the boards on which the respondents serve.
Term limits, age limits and diversity goals have been approaches used to minimize
“group think” and reduce risk, among other objectives. How has this been addressed by
your board? Do you agree with employing these methods? What other approaches has
your board employed to reduce risk through its director profile?
TERM LIMITS
AGE LIMITS
DIVERSITY GOALS
ALL PUB PRIV NfP
ALL PUB PRIV NfP
ALL PUB PRIV NfP
Yes
22%
3%
16%
49%
14%
30%
10%
0%
32%
32%
23%
42%
Yes, for some time
12%
5%
10%
20%
4%
10%
3%
0%
18%
18%
8%
27%
Yes, but soon may change
1%
0%
0%
0%
0%
0%
0%
0%
1%
3%
0%
0%
No
61%
82%
69%
31%
76%
53%
82%
95%
41%
38%
59%
27%
No, but they did exist
2%
2%
0%
2%
1%
2%
0%
2%
1%
2%
0%
0%
No, but this may change
6%
10%
6%
2%
6%
8%
4%
2%
8%
10%
11%
5%
17
. Overall, the boards represented do not employ term limits. However, 75% of directors support
employing this measure. Not-for-profits seem to be the most progressive incorporating limits and
quotas to minimize group think and reduce risk.
PUBLIC COMPANY BOARDS
PRIVATE COMPANY BOARDS
NOT-FOR-PROFIT BOARDS
94% do not
have term limits
75% do not
have term limits
35% do not
have term limits
62% do not
have age limits
86% do not
have age limits
100% do not
have age limits
47% do not use
diversity goals
30% do not use
diversity goals
30% do not use
diversity goals
The board members seem to understand the potential risks of not using limits, yet many seem to
be hesitant to address this concern. Christopher Clark with the National Association of Corporate
Directors says, “The board needs first to understand and subsequently to be a driving force regarding
the myriad distinctions among people in the workplace and the mechanics of unconscious bias.
Keying
the c-suite and all employees in to how people think results in more egalitarian behaviors across the
entire enterprise; thus mitigating risk to varying degrees.”
We queried the respondents about other approaches that have been utilized by boards to reduce risk
through the director profile, and the majority of respondents cited “experience.”
How would you define your board’s understanding of key issues facing the organization?
WELL-VERSED
TRY TO STAY
EDUCATED
SOME ARE BETTER
THAN OTHERS
FALLING SHORT
ALL PUB PRIV NfP ALL PUB PRIV NfP ALL PUB PRIV NfP ALL PUB PRIV NfP
Cybersecurity
14% 24% 13% 3% 38% 35% 43% 37% 38% 34% 33% 47% 14% 10% 15% 17%
Social media
6%
7%
5%
9% 32% 29% 38% 29% 49% 46% 47% 53% 16% 19% 14% 16%
Reputational issues 43% 52% 39% 37% 38% 38% 36% 37% 18% 10% 22% 25% 3%
0%
4%
General business
strategy
64% 87% 65% 34% 22% 8% 25% 34% 13% 3% 10% 24% 4%
2%
1% 10%
Compliance
43% 67% 39% 32% 34% 26% 40% 32% 23% 8% 22% 39% 2%
0%
0%
18
3%
5%
. Concerns About Risks Confronting Boards
SIXTH BOARD OF DIRECTORS SURVEY
Reputational risk is a severe threat to all companies: large
and small; public, private and not-for-profit. Yet, time and
time again, responses from board members indicate that
reputational risk is so broad in scope – highly impacted
by other risks like financial, product, cyber and more – it
is difficult to sufficiently address and prepare for types of
reputational threats. While companies are beginning to take
the proper steps to prepare for a reputational crisis by having
plans in place, providing training and employing an internal
audit function, less than 50% of respondents feel they are
“well-versed” in the issues.
19
“Board members have once again clearly identified
many of their continuing concerns – cyber, reputation,
strategy to name just a few. It is interesting to note
that each of their concerns is impacted in a major way
by the accelerating pace of change that all companies
are experiencing.
To fulfill their commitments to their
stakeholders, board members need to understand
this accelerating pace of change and ensure that their
organizations are informed, educated and forwardfocused.”
CHARLES WEINSTEIN, CPA
Chief Executive Officer, EisnerAmper LLP
. ABOUT EISNERAMPER
EisnerAmper is one of the premier full-service largest accounting firms in the nation and serves clients
around the globe. The firm is also one of the nation’s leading auditors of SEC registrants and maintains
one of the largest public company practices of any independent firm, providing services such as audit,
tax, internal audit, pension audit, and/or consulting to more than 200 public companies. With nearly
1,200 employees, including 180 partners, the firm provides services to diverse enterprises including
sophisticated financial institutions, global public corporations, and middle-market companies as well as
family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries.
EisnerAmper‘s knowledge of the capital markets helps clients seeking advice on issues such as
mergers and acquisitions, debt financing, IPOs, due diligence, valuation, international expansion and
restructuring. The firm provides a comprehensive set of services to high net worth individuals and
families, including tax planning and compliance, investment planning, international wealth advisory
services, risk management, trusts and estate planning, cash flow and asset protection planning.
EisnerAmper professionals have significant breadth and depth of knowledge in key service areas
including consulting services comprised of internal audit, risk management, information technology
and compliance.
Other primary service lines include business and asset valuation, international tax,
benefit plan audit, litigation and forensic accounting, bankruptcy and insolvency and royalty audit.
EisnerAmper has deep expertise providing audit, tax and advisory services to clients in major industry
groups including life sciences, clean tech, technology, digital media, sports and entertainment, health
care, real estate, construction, not-for-profit, manufacturing, automotive, distribution and retail.
Through various avenues, such as EisnerAmper Cares, the Women of EisnerAmper and employee
affinity groups, EisnerAmper employees are encouraged and supported to make a difference through
volunteer projects and community service.
Engage with EisnerAmper!
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Follow:
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. Concerns About Risks Confronting Boards
CONTACTS
SIXTH BOARD OF DIRECTORS SURVEY
MICHAEL BREIT, CPA
STEVEN KREIT, CPA
Partner-in-Charge
Audit and Assurance Services
EisnerAmper LLP
212.891.4089
michael.breit@eisneramper.com
New York Partner-in-Charge
Technology and Life Sciences Groups
EisnerAmper LLP
212.891.4055
steven.kreit@eisneramper.com
Michael Breit is
Partner-in-Charge of
the firm’s Sports and
Entertainment Group
as well as Audit and
Assurance Services. He
is also a leader in the
Public Companies Group and a member of the
firm’s Executive Committee. Prior to joining
the firm, he was a Partner at a Big 4 firm.
Steven Kreit is Partnerin-Charge of the Life
Sciences Group and
Technology Group in
New York and a member
of the firm’s audit team.
Steven’s experience
benefits his clients throughout their entire
lifecycle: from emerging entities through
growth stages and transactions as well as
maturity. His experience spans his years at
EisnerAmper as well as a Big 4 firm.
Michael has extensive Securities and Exchange
Commission experience and has been involved
in the initial public offerings of several
premier broadcasters and cable TV operators.
Michael has also participated in numerous
due diligence efforts relating to the formation
of programming ventures and acquisition of
sports franchises.
In addition, he possesses
significant retail experience, having served
many retailers throughout his career. As a
Certified Fraud Examiner, Michael has led cable
TV defalcation investigations and has served
as an expert witness in several arbitration and
litigation matters.
Steven brings more than an outsider’s
perspective: He has been engaged as an acting
CFO for a publicly traded firm as well as a pro
bono advisor to early stage start-ups. He also
serves on the Board and Executive Committee
of a not-for-profit entity; and is currently its
Treasurer.
Steven’s work is well-respected by colleagues
and financial executives.
His analysis of
accounting and risk-related topics is regularly
quoted in professional publications and he
is frequently engaged to speak to a range of
audiences.
An active community member, Michael serves
as Treasurer and Director of WISE (Working
in Support of Education), a leading New York
City based not-for-profit dedicated to serving
educational needs.
©2015 EisnerAmper LLP. All rights reserved. www.eisneramper.com
21
.
www.eisneramper.com
.